FAQ
Product
How is the map packaged?
We want to ensure all maps arrive in perfect condition. Firstly they are rolled crease-free in a custom presentation thick cardboard tube. It is custom designed to ensure the map is not damaged. In addition the map is rolled with a sheet of plain A1 paper to protect the surface of the map. The cardboard tube is then wrapped in a plastic wrapper and sealed at both ends to protect it in transit.
Can I receive a discount?
We offer discounts throughout the year so subscribe to our emails to be notified.
Can I return my product?
We always aim for make sure our customers love our products. If you do need to return an order we’re happy to help. Just email us directly at admin@scratchoffmaps.com and we’ll take you through the process. See our refund policy tab for further details.
Can I get my product personalized?
No, this is currently not an option we offer at the present time.
Shipping
How long will it take to get my order?
Orders processed in UK will normally take 2 - 3 business days to arrive but may take longer in some circumstances. Overseas deliveries can take anywhere from 5 - 14 days depending on the country. Delivery details will be provided in your confirmation email. Note that during busy delivery times to avoid delays we will at our discretion deliver the map first class post for no extra cost. See shipping policy for further details.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply overseas, and will be added at checkout depending on the country. We run discounts and promotions all year, which may include shipping so stay tuned for exclusive deals.
Other
How soon do you respond to enquiries?
We try to reply within 2 hours of receiving an email enquiry.
Any other questions?
If you have any further questions you can contact us through our contact page! We will be happy to assist you. Email address is admin@scratchoffmaps.com
Do you have an affiliate program through which I could sell this product?
Yes, get in touch for details of our generous affiliate terms.
Do you offer wholesale prices?
For wholesale enquiries contact admin@scratchoffmaps.com and we can provide further information.